Incidents

Overview

An incident is created automatically when a check fails and the confirm period has elapsed. You can also create incidents manually as custom incidents for issues that are not tied to a check.

Incident List

Navigate to Incidents in the sidebar to see all active and past incidents for your team. The table shows:

• Title — The name of the affected check or a custom title.
• Status — Current state of the incident (e.g. triggered, acknowledged, resolved).
• Severity — The priority level assigned to the incident.
• Created at — When the incident was first detected.

Incident Details

Click on an incident to open its detail page. From here you can:

• View the full timeline of events including status changes, comments, and automated updates.
• Acknowledge the incident to indicate someone is actively working on it.
• Resolve the incident once the issue is fixed.
• Add a comment to the timeline to communicate updates to your team.
• Delete the incident if it was created in error.

Incident Timeline

The timeline shows a chronological log of everything that happened during the incident:

• Automated events (check failure detected, recovery detected)
• Status transitions (triggered → acknowledged → resolved)
• Team member comments

Custom Incidents

Custom incidents are manually created incidents not linked to any check. They are useful for tracking issues detected outside of MonitoringDog.

Creating a Custom Incident

1. Go to Custom Incidents in the sidebar.
2. Click Create Custom Incident.
3. Fill in the title, severity, and escalation policy.
4. Click Save.

Custom incidents follow the same lifecycle and timeline as automated incidents.