Set Up Mobile Alerts
Connect the mobile app with a QR code and verify push notifications
Use Alert settings to connect the MonitoringDog mobile app and test mobile notification delivery.
Mobile alerts work with escalation severities that use push notifications. Read Escalation Policies and Severities if you need to configure alert channels.
Before you begin
- Access to your MonitoringDog account.
- The MonitoringDog mobile app on your phone. The app is currently in testing and is not yet available in the App Store or Google Play.
- Permission to manage your own user profile.
Open Alert settings
Open the MonitoringDog portal and go to the dashboard.
Open Alert from account settings.
The page shows Push Notifications and Test the setup.
Generate an alias token
In Push Notifications, click Generate Alias Token.
MonitoringDog shows a QR code.
The QR code is valid for five minutes. Generate a new alias token if the countdown expires.
Connect the mobile app
Open the MonitoringDog mobile app on your phone.
Scan the QR code shown in the portal.
Keep the browser page open until the app finishes linking the device.
Test push notifications
In Test the setup, click Send test notification.
MonitoringDog sends a push notification to the linked mobile app.
The button enters a short cooldown after sending the test.
Troubleshooting
| Issue | What to do |
|---|---|
| The QR code expired | Click Generate Alias Token again |
| The app does not link | Confirm you are signed into the correct MonitoringDog account and scan the current QR code |
| Test push notification does not arrive | Wait for the cooldown, check mobile notification permissions, then send another test |
| Alert channels still do not notify during incidents | Review the severity and escalation policy used by the check or custom incident |